Returns and refunds
If you are not satisfied with your order, you may exercise your right of withdrawal
within 14 working days from the day you received the products purchased on Dondi Home.
Make sure that the products are in the same condition in which you received them, with any
identification tags and seals, and not used or washed (for more information see
Return Conditions below).
Prepare the package for the return within 14 days from the delivery of the order.
Dondi Home reserves the right to refuse returns communicated or sent back late, or for
products which are not in the same condition in which you received them.
Not satisfied with your purchase?
Dondi Home would like to guarantee your complete satisfaction. If for any reason you are
not fully satisfied with your order, you can return one or more items and receive a
refund equal to the price paid for the returned products.
Please note: it is not possible to change the items purchased with other products.
Before sending your return to our warehouse verify that the conditions have been met.
Dondi Home will refund the price of the returned products, net of shipping costs and
returning costs. Dondi Home will not accept returns that do not meet all the requirements:
in this case, the items will be sent back to your own address at your expenses.
Conditions of returns
All products available on Dondi Home are provided with the original package. We invite
you to try the product without throwing the package because the returned items will not
be accepted if they are not in the same conditions in which you have received them.
The return package must then be delivered to our courier (contacted by us) within
fourteen (14) working days from the date you received the order. The returned products
from the same order must be sent in a single shipment: Dondi Home will not accept returns
from the same order delivered at different times.
If these conditions are fulfilled, Dondi Home will refund the price paid for the returned
products. If one of these conditions is not fulfilled, Dondi Home will not accept your
return and the items will be returned at your expense.
Send your return to Dondi Home
The return shipment is made by DHL courier: the courier is contacted by Dondi Home when
you confirm the return request through the Return order procedure located on the
detail page of the order to be returned, in the My Dondi section.
We would like to remind you that the return fees specified above will be deduced from
reimbursement of the returned articles.
The timing of refund
After our warehouse has received your return and checked that all the requirements have
been met, you will receive an email confirming the acceptance of your return. This
process takes up to 7 working days of delivery of the package in stock.
A credit card or debit card refund: the required time to display the refund depends on
the credit institution which issued the card.
A PayPal account refund will be visible within 48 hours. An actual credit card refund
associated with your PayPal account depends on the credit institution which
issued the card.
Refund for orders paid with Scalapay: once the return is approved, the installments
already paid will be refunded while the installments not yet paid will be canceled. In
the event of a partial return, the refund amount will be deducted from the remaining
installments and you will receive a refund for any difference.