Conditions of Sale

The offer and sale of products on our website Dondi Home are governed by these Terms of Sale. The products purchased on Dondi Home are sold directly by the company

Via dei Tigli, 2
46019 Viadana (MN)

Tax code/VAT No. IT01550490203
Company registration MN 01550490203
REA MN 166036
Share Capital € 3,099,000 fully paid-up

Phone +39 0375 830121
Fax +39 0375 833144

1. Tender Offer directed exclusively to consumers

SVAD DONDI S.p.A. offers for sale on the site Dondi Home products and carries out its ecommerce activities are available exclusively to its end users are "consumers." When we speak of "consumer" shall mean any natural person acting on Dondi Home for purposes not related to his trade, business or professional activity.

If you are not a "consumer", please refrain from entering into business transactions through Dondi Home. In view of its commercial policy, SVAD DONDI S.p.A. reserve the right not to accept orders from anyone other than the "Consumers" and any orders that do not comply with its trade policy.

These Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders for products on Dondi Home among users and SVAD DONDI S.p.A. Conditions of Sale do not regulate the supply of services or sale of products by parties other than SVAD DONDI S.p.A. that are on Dondi Home through links, banners or other hypertext links. We advise you, before placing orders and purchasing products and services from entities other SVAD DONDI S.p.A., to check their conditions of sale because the seller is not responsible for the provision of services by third parties other than the Seller or the conclusion of ecommerce transactions between users of Dondi Home and third parties.

2. How to buy on the website Dondi Home

To conclude the purchase of one or more products on Dondi Home, you will need to fill out the electronic order form and send it to the Seller, via computer, following the relevant instructions.

The order form contains a link to the General Conditions of Sale, and also contains information on the characteristics of each product ordered and its price (including all applicable fees and taxes), the type of payment that you can use to purchase each product and mode of delivery of the purchased products, shipping costs and delivery, a reference to the conditions for the exercise of your right of withdrawal and the manner and for the return of purchased products.

The contract is concluded when the SVAD DONDI S.p.A. receives, via computer, your order form and after verifying the accuracy of data relating to your order. Before proceeding with product purchase by transmitting the order form, you will be asked to carefully read the General Conditions of Sale and the Information on the Right of withdrawal, print a copy using the print option and to save or reproduce a copy for your own personal use.

The order form will be filed in our database for the period of time required to process your order and as provided by law. You may access your order form by clicking on the section called My orders. Before submitting the order form, you will be asked to identify and correct possible input errors.

The language available for concluding the contract with the SVAD DONDI S.p.A. is English. Once the contract SVAD DONDI S.p.A. will process your purchase order.

SVAD DONDI S.p.A. can not process your purchase orders that do not give sufficient guarantees of solvency or which are incomplete or incorrect, or in the event of unavailability of products. In these cases we will inform you by email that the contract is not concluded and that SVAD DONDI S.p.A. has not carried out your purchase order specifying the reasons. If the products displayed on Dondi Home, are no longer available for sale at the time of your last access to the site or sending the order form, it is up to SVAD DONDI S.p.A. communicate, promptly and in any event within thirty (30) days from the day following the date on which you submitted your order, the unavailability of the products ordered. In case of forwarding the order form and payment of the price, SVAD DONDI S.p.A. shall refund you the sum paid.

By submitting the order form, you unconditionally accept and undertake to observe in dealing with SVAD DONDI S.p.A., these Conditions of Sale. If you do not agree with any of the terms in the General Conditions of Sale, please do not submit your order form for the purchase of products on Dondi Home.

By submitting an order form, you agree and accept the Terms and Conditions of Sale and further information contained in Dondi Home, also through links, including the General Conditions of Use and Privacy Policy and Information on the right of withdrawal.

SVAD DONDI S.p.A. send, by email, a receipt of the purchase order, containing a summary of the information contained in the order form (General Terms and Conditions, Right of withdrawal, information on the essential characteristics of the product and the "detailed information on price, terms of payment and delivery costs").

3. Warranties and Indication of Product Prices

On the online shop Dondi Home are offered for sale only and top-quality products. SVAD DONDI S.p.A. does not sell used products, irregular or lower quality than the corresponding market standards. The main characteristics of products are shown on Dondi Home within each product page. The images and colors of products offered for sale on Dondi Home may not exactly correspond to the real ones due to the Internet browser or monitor used. The prices of the products may be subject to change. Make sure of the final price of sale before sending the relevant order form.

The purchase requests from countries not included among those displayed in the splash page can not be accepted by SVAD DONDI S.p.A.

All products are provided with the original packaging. We ask you not to throw away the original packaging as an integral part. SVAD DONDI S.p.A., in case of exercise of your right of withdrawal, has the right to not accept returned products that are returned without the original packaging or that have been altered from their original status or have been damaged.

4. Payments

Payment of the price of products and their shipping costs must be made with one of the procedures indicated on the order form. If paying by credit card, financial information (eg, the number of credit/debit card or the expiration date) will be sent by encrypted protocol, to Banca Popolare dell'Emilia Romagna, subsidiary of Viadana, providing its remote electronic payment services, without third parties, in any way have access. Such details will never be used by SVAD DONDI S.p.A. except for performing the procedure relevant to your purchase or issuing refunds in case of any returns, as a result of exercise of your right of withdrawal, or if it becomes necessary to prevent or report to police the commission of fraud of Dondi Home. The price for the purchase of products and shipping costs, as indicated in the order form, will be debited from your checking account.

5. Shipping and delivery of products.

For specific delivery methods and delivery of products, go to the Shipping section within the Customer Service area. Please pay attention to the information in this section because the information contained therein form an integral and essential part of these General Conditions of Sale and, therefore, consider themselves to be completely understood and accepted at the time of transmission of the order form.

6. Customer Care

You can request any information through our support services: contact the customer service department by email or via the number +39.0375.830121. For more assistance, access to the Customer Service section.

7. Returns

You have the right to terminate its contract with SVAD DONDI S.p.A., without penalty and without giving any reason, within fourteen (14) working days from the day of receipt of goods purchased on the site Dondi Home. In this case, you must return the products to SVAD DONDI S.p.A. delivering them to the carrier for shipment within fourteen (14) working days from when you received the goods. Costs at your expense for the return of the purchased products correspond to those of the original shipment.

The return right means properly exercised if they are fully met the following conditions:

  • The products must not be used, worn, washed or damaged;
  • The products must be returned in their original packaging;
  • The returned products must be sent to SVAD DONDI S.p.A. in a single shipment. SVAD DONDI S.p.A., in fact, reserves the right not to accept products from the same order returned and delivered at different times;
  • The returned products must be delivered to the courier within fourteen (14) working days from the date you received the products.

If the return right is exercised in the manner and time limits specified in this paragraph 7, SVAD DONDI S.p.A. shall refund the amounts paid for the purchase of products net of delivery costs. The money will be refunded as soon as possible and in any event within thirty (30) days from the date on which SVAD DONDI S.p.A. you became aware of your right of withdrawal, we will activate the refund procedure, once we verify the correct execution of the terms and conditions mentioned above, as indicated in paragraph 8.

If they do not comply with the procedures and terms for the exercise of your right of withdrawal, as specified in this paragraph, you will not be entitled to reimbursement of the money paid to SVAD DONDI S.p.A.; however, it shall be entitled, at your expense, the products in the state in which they were returned to SVAD DONDI S.p.A. Otherwise, SVAD DONDI S.p.A. can keep the products in addition to sums already paid for their purchase.

8. Refund times and methods.

After returning products SVAD DONDI S.p.A. shall check the conformity thereof to the conditions and time limits specified in paragraph 7. In the event that the checks are successfully concluded, SVAD DONDI SpA will arrange to send you via email, confirming the acceptance of the returned products.

Whatever the mode of payment you used, the refund is activated SVAD DONDI S.p.A. as quickly as possible and in any event within thirty (30) days from the date on which SVAD DONDI S.p.A. is aware of the exercise of your right of cancellation after verification of proper implementation of your right of withdrawal and acceptance of returned products.

If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the repayment of sums, in the event of exercise of the right of withdrawal, it will be performed by SVAD DONDI S.p.A. in any case, against those who made the payment.

SVAD DONDI S.p.A. indicates the consignor for the return of the products DHL courier.

9. Privacy

You will find information on how we process your personal data by clicking on Privacy Policy. Please also read, if I had not already done so, our General Terms of Use contain important information on how we process the personal data of our users and on the security systems. For any further information on our Privacy Policy you can contact to SVAD DONDI S.p.A., at the above address.

10. Governing law and dispute resolution
The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree No 6 September 2005. 206, the Consumer Code, with specific reference to legislation on distance contracts and by Legislative Decree No 9 April 2003. 70 on certain aspects of electronic commerce. In the event of dispute between SVAD DONDI S.p.A. and each end user, the jurisdiction is that of the consumer.

11. Amendments and updates

The General Conditions of Sale may be amended from time to time in consideration of possible regulatory changes. The new Terms of Sale shall be effective from the date of publication on the site.